Privacy Policy

Introduction

kq9 ("we", "us", or "our") operates the online gaming and sports betting platform at kq9.one. We are committed to safeguarding the privacy and personal data of every user who registers, browses, or interacts with our platform. This Privacy Policy explains in clear and formal terms what data we collect, why we collect it, how it is used, and the rights you hold over your own information.

By accessing or using the kq9 platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. This policy applies to all users, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Information We Collect

When you create an account or use kq9 services, we collect several categories of personal information to provide a safe, secure, and compliant gaming experience. The categories of data we may collect include:

• Identity data: full name, date of birth, national ID or passport number, and a selfie or photo for verification purposes.
• Contact data: email address, mobile phone number, and correspondence address within Bangladesh.
• Financial data: bKash wallet number, Nagad number, Rocket number, Upay account, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank account details used for deposits and withdrawals.
• Technical data: IP address, browser type and version, operating system, device identifiers, time zone, geolocation data, and session logs.
• Usage data: game history, betting activity, session duration, clicked links, promotional interactions, and customer support records.

How We Use Your Information

kq9 uses your personal data exclusively for lawful and specified purposes. We do not sell, rent, or trade personal information to unaffiliated third parties for marketing. Your data is used to:

• Create and manage your kq9 account, process registrations, and verify your identity in compliance with Know Your Customer (KYC) requirements.
• Process financial transactions including deposits via bKash, Nagad, Rocket, and Upay, and facilitate withdrawals to your registered payment method.
• Deliver and improve our gaming services, including live casino games, cricket betting, slots, and crash games, ensuring platform stability and a fair experience.
• Comply with fraud prevention, anti-money laundering (AML), and responsible gaming obligations, including monitoring for underage access.
• Send you service-related communications such as account confirmations, transaction receipts, security alerts, and customer support responses. Promotional communications are only sent where you have opted in.

Cookies and Tracking Technologies

kq9 uses cookies, pixel tags, and similar tracking technologies to improve the user experience and analyse platform performance. Cookies are small text files stored on your device when you visit our website. We use strictly necessary cookies to keep you logged in and maintain session integrity, as well as analytical cookies to understand how players interact with our games and navigation flows.

You may configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of the kq9 platform — such as maintaining an active login session — may not function correctly without cookies enabled. We do not use cookies to serve third-party advertisements.

Data Sharing and Disclosure

kq9 does not sell your personal data to any third party. We may share your information only in limited, clearly defined circumstances:

• Service providers: third-party processors who assist with payment processing, fraud detection, IT infrastructure, and customer support — all bound by strict confidentiality agreements.
• Legal obligations: where disclosure is required by applicable law, court order, or government authority. kq9 will notify you of such requests where legally permissible.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of kq9's assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

Data Security

The security of your personal data is a core priority at kq9. We implement industry-standard SSL (Secure Socket Layer) encryption across all data transmission channels on our platform. Access to personal data is restricted to authorised personnel on a strict need-to-know basis, and all staff members handling user data are subject to formal confidentiality obligations. We conduct regular security reviews and vulnerability assessments to ensure that our systems remain resilient against unauthorised access, data breaches, and cyber threats. While no system can guarantee absolute security, kq9 takes all reasonable technical and organisational measures to protect your information at all times.

Data Retention

kq9 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy. The specific retention periods are as follows:

• Account data and transaction records are retained for a minimum of five (5) years from the date of account closure to comply with financial record-keeping requirements.
• Customer support correspondence is retained for a minimum of two (2) years for quality assurance and dispute resolution purposes.
• KYC verification documents (identity and address proof) are retained for as long as the account remains active and for five (5) years thereafter.
• Marketing preferences and cookie consent records are retained for three (3) years from the date of your most recent interaction with our platform.

Your Rights Over Your Data

kq9 respects your rights as a data subject. Depending on applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data. Specifically, you have the right to request a copy of the personal data we hold about you, and to request that inaccurate data be corrected without undue delay. You may also request the deletion of your account and associated personal data, subject to any retention obligations we are required to fulfil. Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of your data rights, please contact our support team at [email protected]. We will respond to all verified requests within thirty (30) calendar days. Please note that we may require identity verification before processing any data access or deletion request to protect your account from unauthorised interference.

Children and Minors

kq9 is strictly an adult-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in our account registration process. If we discover that personal data has been collected from a minor without verifiable parental consent, we will take immediate steps to delete that information from our systems. Parents and guardians are encouraged to use appropriate parental controls and to monitor their children's online activity. The following age-related safeguards apply:

• All new account registrations require the submission of a valid government-issued ID confirming the applicant is aged 21 or above.
• Accounts suspected of being operated by a minor will be suspended immediately pending a full identity review.
• Any funds deposited by a verified minor will be refunded to the original payment method and the account will be permanently closed.
• kq9 reserves the right to request additional age verification documentation at any time if there is reasonable doubt about a player's age.

Changes to This Privacy Policy

kq9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered users via the email address associated with their account and update the "Last Revised" date at the top of this page. Continued use of the kq9 platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to remain informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kq9 processes your personal data, please contact our dedicated privacy support team. Our team is available around the clock (24/7 Bangladesh Standard Time, UTC+6) and will respond to all privacy-related enquiries promptly and professionally.

Email: [email protected] — Please include your registered username and a brief description of your enquiry so we can assist you as efficiently as possible. kq9 is committed to resolving all privacy concerns within a reasonable timeframe and treating all data-related requests with the highest level of confidentiality.